Answers to the questions we hear most. For anything else, see our Terms & Conditions or reach out — details at the bottom of this page.
Yes — every wig, bundle and closure we sell is 100% human hair. Product pages list the origin (Vietnamese, Brazilian, and more) and grade for each piece.
We deliver nationwide via PAXI (locker/store pickup) and Slīc HairCrown Personal Delivery in select Gauteng areas. PAXI Standard takes 7–9 business days and PAXI Express takes 3–5 business days. Delivery cost and timelines are calculated at checkout based on your address, and orders over R10,000 ship free. See our delivery policy for full details.
Personal Delivery by our own driver is limited to select Gauteng areas. Outside of Gauteng, orders ship nationwide via PAXI.
Use the Track Order page with your order number, or the tracking link we email/SMS you once your order ships. Every order moves through six stages — Order Received, Payment Confirmed, Ordered from Supplier, Received from Supplier, Shipped, and Delivered.
We take card payments (Visa and Mastercard) through Yoco's secure hosted checkout.
Change-of-mind exchanges (wrong length or colour) can be requested within 3 business days of delivery, and the item must be unworn, unused, unwashed, uncut, uncoloured and unaltered. We don't offer change-of-mind refunds — only exchanges. See our full returns & exchanges policy.
Email slichaircrown@gmail.com within 7 days of delivery with your order number, a photo of the courier label, and a video showing the issue. We aim to respond within 24–48 hours — please don't return the product until we've confirmed next steps.
Some products offer multiple lengths and colours right on the product page — just select the option you want before adding to your bag. For anything not listed, message us on WhatsApp or email and we'll let you know what's possible.
WhatsApp us at 076 618 7630 for general questions (available once your order has been placed), or email slichaircrown@gmail.com — especially for defect reports or return/exchange claims, so we can keep a clear record.