Terms & Conditions

Last updated: 19 September 2026

These terms apply to every order placed on the Slīc HairCrown website. By placing an order, you agree to the policies below.

1. Delivery Policy

We deliver nationwide across South Africa via PAXI (locker/store pickup) and Slīc HairCrown Personal Delivery (select areas).

• Delivery costs and estimated timelines are calculated at checkout based on your province.
• Free delivery applies to orders above R10,000.
• You will receive tracking information by email/SMS once your order has shipped.
• Delivery times are estimates provided by our courier partners and are not guaranteed — delays outside our control (courier delays, incorrect address details, public holidays) are not the responsibility of Slīc HairCrown.

2. Cancellation Policy

• Before your order has shipped: you may cancel your order at any time for a full refund to your original payment method.
• After your order has shipped via PAXI or Slīc HairCrown Personal Delivery: cancellations are not accepted once an order has been dispatched, as it is already in transit through a third-party courier network by the time a cancellation request would reach us.

3. Returns & Refunds Policy

What can be returned

We only accept returns or exchanges on products that are unworn, unused, unwashed, uncut, uncoloured, and unaltered, in their original packaging. Worn wigs and bundles cannot be returned or exchanged, for hygiene and quality reasons.

Reporting a defect

If you believe your product has a genuine defect (e.g. the wrong product was delivered, or a construction fault), please report it within 7 days of delivery via:

• Email: slichaircrown@gmail.com

When reporting, please provide:

• Your order number
• A photo of the courier label
• A video clearly showing the issue

The product must remain unused, unworn, unwashed, uncut, uncoloured, and unaltered while we assess your claim.

Assessment: Our team will assess the reported defect and confirm whether it qualifies as a genuine product defect (for example, an incorrect item delivered or a confirmed construction fault). Please do not return the product until we have instructed you to do so.

Shipping costs: You will initially cover the cost of return shipping. If your defect claim is confirmed, Slīc HairCrown will take responsibility for the applicable return shipping cost. You may then choose either a replacement or a refund to your original payment method.

Response time: We aim to communicate our assessment and resolution within 24–48 hours of receiving your report.

Non-defective exchanges (change of mind)

An exchange for a non-defective item (e.g. wrong length or colour ordered) may be requested within 3 business days of delivery. The product must be unused, unworn, unwashed, uncut, uncoloured, and unaltered.

• Change-of-mind refunds are not accepted — only exchanges for a different product.
• You are responsible for the delivery cost of returning the original item and receiving the replacement.
• If the replacement item costs more than your original order, you will need to pay the difference. If it costs less, the difference will be refunded to you.

4. Contact Us

For any questions about your order, delivery, or this policy, please reach out to us:

• WhatsApp: 076 618 7630
• Email: slichaircrown@gmail.com

Note: For general questions, WhatsApp support is available once your order has been placed. For formal defect reports or return/exchange claims, please use email so we can keep a clear record of your order details and evidence.